FAQs

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Question Mark Pic.png

FAQs

HOW LONG DOES BALLOON Z ARRANGEMENTS LAST OUTDOORS?

It is our intention inform you on how to best maintain your BalloonZ creation outdoors. Heat, direct sunlight and wind are not ideal! Direct Sunlight/Heat: We recommend placing the BalloonZ arrangement in shaded areas, as direct sunlight for short periods of time can cause the balloons to expand beyond their limits and pop. We don’t recommend they stay outside in direct sunlight for more than 30 minutes if the weather is over 80 degrees or with no cloud coverage. If you have confetti in your garland those can turn cloudy if left outside thanks to humidity and science. Darker colors soak up the heat more so if you want your garland to go outside, consider lighter colors. Wind: Our balloon weights are not made to withstand substantial winds. If left unattended, the balloons can potentially fall off tables or structures they are placed on if not tied down to a permanent object. We will take precaution by double tying our weights but recommend you have additional weigh-down options on hand. We’ve seen customer use pails with sand, bricks, sandbags, etc. to prevent mid-party mishaps. For garlands, we will take precaution by attaching your garland in as many spots as possible but strong guts of wind can shift the garland during your event. If installed near gardens, light fixtures, brick walls, wooden structures, etc. parts of the garland could bump against them from a strong breeze and cause some of the balloons to pop. PLEASE NOTE: We will be unable to provide any refunds if any balloons pop after we deliver them safely to your event.



HOW LONG DOES BALLOON Z BALLOONS LAST?

Our BalloonZ arrangements are made out of 100% latex and naturally shrink over night. We recommend getting your arrangements including confetti balloons delivered the day of your event to prevent any premature casualties and uh-ohs. If you order custom vinyl, this looks best the day of your event because it will wrinkle as the balloon shrinks. BalloonZ balloons generally stay afloat up to 48 hours, but cannot be guaranteed as it depends on how they are stored (temperature and humidity) and how much weight is hung from them. We cannot guarantee your balloons will last after our team leaves the venue. We ask that if you must move the balloons, follow your standard balloon protocols – stay away from all sharp, hot things and little people! You never know what‘s sticking out of a nice, clean wall so try not to let them bounce off of anything especially brick, wood, hot cars, trees, grass, etc. BalloonZ will reiburse any BalloonZ balloon that we pop, but is not responsible for any balloons you pop or let go.



WHAT MATERIALS ARE THE BALLOON Z BALLOONS MADE OF?

The highest quality biodegradable latex and mylar “foil” balloons.



CAN I ARRANGE FOR SOMEONE TO PICKUP MY ORDER?

Absolutely! The customer that purchased the order typically picks it up or has it delivered. If the customer needs someone to pick it up they can simply call us to arrange the pickup. The designated person picking up the order has to provide I.D. so we can verify they are the customers designated alternate.



WHAT IS THE BALLOON Z REFUND POLICY?

If you plan on canceling or changing your order, it is in your best interest to notify us as soon as possible. We need sufficient notice to process your change or cancellation request. Full Refund
A full refund to the original form of payment can be issued if orders are cancelled at least 30-days prior to your scheduled delivery date.



WHAT'S THE BEST WAY TO SUBMIT AN ORDER?

You can simply submit a quote on our website or call us directly. We suggest contacting us as soon as possible, no matter how far in advance, to ensure you secure a reservation. Generally, we ask that custom orders be placed at least 2-weeks in advance to give our team adequate time to create something awesome for you! If you have a last minute request within the same week of your party, we still may be able to accommodate you! There is an additional fee for rush orders. Send us an email to BalloonZ with your party details and we will let you know our availability. For gender reveal orders, we can take your order now and accept the gender results 24 hours prior to delivery.



SHIPPING

WHEN SHOULD I EXPECT AN ORDER TO ARRIVE?

Typically, you should expect to receive your order 7 to 10 business days following your order confirmation. Expedited shipping is available, so don’t hesitate to send in a last minute request!



ARE INSTRUCTIONS INCLUDED WITH THE BALLOON Z KITS?

Of course! It is our job to make your event a breeze and we specialize in that area. Your package/order will include detailed instructions on how to inflate and assemble your BalloonZ balloons. You can always call or email if additional assistance is needed.



DELIVERY

WHAT AREAS WILL YOU DELIVER TO?

Our normal delivery range is within 20 miles of our Raleigh BalloonZ location. However, we can accommodate parties that are further away for an additional fee. If the venue is further than 25 miles, there will be an additional charge of $10 for every additional 10 miles.



HOW DOES THE DELIVERY PROCESS WORK?

Let us know the day, time and address of your event and we will deliver your BalloonZ order to you! Make sure you disclose if your order is a surprise so we can coordinate accordingly.